Automate the process of turning support tickets into actionable product and GTM insights with Blitzllama's AI-powered integration for Freshdesk. Support tickets often shape 50-80% of product roadmaps, but manual tagging and sharing is time-consuming and prone to errors. Blitzllama saves teams 10+ hours a week while providing accurate, accessible insights.

To set it up:

1. Go to your Freshdesk dashboard, copy your API Key and Domain.
2. In Blitzllama, go to the Connections tab > Freshdesk, and add the API Key and Domain.

Once connected, Blitzllama:

• Automatically pulls ticket data every hour and imports up to 500+ historical tickets (based on your plan).
• Categorizes tickets into topics tailored to your company.
• Analyzes tickets by sentiment, emotion, and intent.
• Integrates Freshdesk tickets into your feedback CRM for deeper insights—get trend alerts, search tickets, and generate detailed reports.

Save time and make better product decisions with insights at your fingertips.

Funnel Targeting allows you to get real-time feedback from users at every stage of your product journeys—whether they convert, don’t convert, or drop off. This feature helps product teams focus on improving conversions with clear and actionable data.

To set it up, go to Survey Configuration, select Event, define your Event Sequence, and choose the relevant events. Use this capability to identify points of friction, optimize user experiences, and boost conversion rates across key journeys.

Stay ahead of customer needs with our new feature that automatically identifies trends and anomalies across all your consumer feedback data, ensuring critical insights are never missed.

Avoid delays in spotting bugs, pain points, and opportunities, helping reduce churn and unlock revenue potential.

Here's how it works:

1. Continuous Monitoring: Reports update hourly, scanning for new insights.
2. Actionable Reports: Access daily, weekly, or monthly summaries of trends and anomalies.
3. Real-Time Alerts: Receive updates via Slack or email.

Get insights as they happen and make informed decisions quickly and effectively.

Turn overwhelming user feedback into clear, actionable insights with Blitzllama's AI-powered Reports, delivered directly to your inbox or Slack.

Despite abundant feedback data, teams often miss critical revenue opportunities or recurring user pain points due to time-consuming manual analysis. Blitzllama's Reports solve this challenge by automating feedback summaries and trend analysis, ensuring your team stays informed and efficient.

Select a pre-built report template, set your delivery preferences (daily, weekly, or monthly), and receive detailed insights via email or Slack. Reports highlight key revenue drivers, recurring pain points, and sentiment trends, enabling immediate action.

Use drill-down features to explore insights in depth and stay on top of what matters most. Blitzllama Reports are designed to save time and maximize your team’s impact.

Read more here: Blog

Analyzing feedback from multiple sources is now easier. With Blitzllama’s latest update, you can upload CSV files directly into the platform for efficient analysis. Our advanced taxonomy provides accurate and detailed insights across various languages.

Here’s how it works:

1. Go to the Search tab, click "Add Source," and choose "Upload CSV File."
2. Format your file using our straightforward guidelines.
3. Upload your file for instant validation and categorization.

Benefits include:

• Consolidate feedback from apps, surveys, and reviews in one platform.
• Automatic categorization using Blitzllama’s taxonomy for consistent and complete data.
• Insights available in 20+ languages.
• A quick, one-click process for effortless feedback management.

Start turning your feedback into actionable insights quickly and efficiently.

Blitzllama has reached a new milestone in security by completing SOC 2 Type II certification, a gold standard for safeguarding customer data.

This certification verifies our robust controls around security, availability, processing integrity, confidentiality, and privacy. For our customers, it means reduced risk, enhanced trust, and confidence in our ability to protect sensitive information.

We’re committed to annual SOC 2 reviews, ensuring our security practices evolve with industry standards and emerging threats. This milestone underscores our dedication to maintaining the highest level of data security for you.

Read more here.

Manually analyzing App Store reviews for patterns is time-consuming and error-prone, especially with reviews spanning multiple languages, demographics, and seasonal trends. With Blitzllama, you can now instantly categorize and analyze reviews to uncover top pain points and actionable opportunities for product improvement.

Easily track how app updates impact sentiment, separate recurring issues from one-time complaints, and identify consistent trends with taxonomy-based analysis. Simply navigate to Connections > App Store, add your App Store URL, and Blitzllama will fetch reviews every 4 hours, translating them if necessary, and categorizing them into meaningful topics using advanced machine learning.

Within minutes, gain a clear view of emerging issues, top complaints, and areas for improvement across 20+ languages. Automated alerts on sudden feedback spikes help you take timely action, ensuring data-backed decisions that improve app ratings and user satisfaction.

Quickly analyze Play Store reviews to identify pain points and opportunities for product improvement.

Manually analyzing reviews for trends across multiple languages and demographics can be time-consuming and imprecise. With Blitzllama, reviews are automatically fetched, translated into English if needed, and categorized by topic using machine learning—all within minutes.

Go to Connections > Play Store > Add your Play Store URL. Blitzllama fetches reviews every 4 hours, categorizes them by topic, and provides detailed insights. The first setup takes 5-10 minutes to process about 1,000 reviews.

Stay updated on top customer complaints, recurring issues, and opportunities for enhancement across 20+ languages. Automated alerts on sudden feedback spikes help you make data-driven decisions to improve app ratings and user satisfaction.