Automate the process of turning support tickets into actionable product and GTM insights with Blitzllama's AI-powered integration for Freshdesk. Support tickets often shape 50-80% of product roadmaps, but manual tagging and sharing is time-consuming and prone to errors. Blitzllama saves teams 10+ hours a week while providing accurate, accessible insights.

To set it up:

1. Go to your Freshdesk dashboard, copy your API Key and Domain.
2. In Blitzllama, go to the Connections tab > Freshdesk, and add the API Key and Domain.

Once connected, Blitzllama:

• Automatically pulls ticket data every hour and imports up to 500+ historical tickets (based on your plan).
• Categorizes tickets into topics tailored to your company.
• Analyzes tickets by sentiment, emotion, and intent.
• Integrates Freshdesk tickets into your feedback CRM for deeper insights—get trend alerts, search tickets, and generate detailed reports.

Save time and make better product decisions with insights at your fingertips.