Want to understand how Blitzllama and Survicate compare? Here is what both tools offer:
- Survicate offers an easy-to-use platform with extensive features for feedback collection.
- Blitzllama combines extensive feedback collection capabilities with AI-powered analytics to uncover insights across all sources of feedback data.
If you’re evaluating Blitzllama and Survicate, here are the high-level takeaways:
- Blitzllama and Survicate offer identical functionalities for in-product and link surveys. Both support surveys on all major platforms, provide event-based triggers, integrate with popular analytics and collaboration tools, and provide AI-based survey analysis.
- AI analysis on Survicate is limited to categorizing open-text responses into topics. Blitzllama goes much further with its survey-level insights, shareable dashboards, and its Discovery features.
- Blitzllama has a different pricing model and is significantly more affordable. For 1,000 responses, Survicate charges $270/month, while Blitzllama offers unlimited responses and charges $75/month for tracking 25,000 monthly active users.
- Blitzllama prides itself on providing immediate and unlimited support through chat and 1:1 Slack channels.
Let’s look at each in depth.
In-Product Surveys
In-product surveys allow product and research teams to target surveys at specific points in the user journey. They are a great way to collect highly contextual and accurate feedback. Super high response rates (almost 7x that of email surveys) are an additional benefit of in-product surveys. Blitzllama and Survicate both offer a comprehensive set of features for in-product surveys.
| Blitzllama | Survicate |
Delivery platforms Android, iOS, Web, React Native, Flutter | ✔ | ✔ |
Question types Choices, Ratings, Open Text, Prompts, Images | ✔ | ✔ |
AI survey generator Generate a custom survey designed to answer your specific product questions. | ✔ | ✔ |
Templates Survey templates built by top product teams and experts. | ✔ | ✔ |
Conditional flows Create dynamic survey flows based on users’ responses. | ✔ | ✔ |
Multilingual support Launch surveys in multiple languages and personalize language to users’ preferences. | ✔ | ✔ Add-on |
Event-based triggers Launch in-product surveys after users complete the configured events in the mobile and web apps. | ✔ | ✔ Event properties (eg. user opened survey via CTA on pricing page) aren’t stored. |
Attribute and cohort-based targeting Show survey a filtered set of users who match certain attributes or are part of specific cohorts. | ✔ | ✔ |
Unlimited surveys | ✔ | ✔ |
Unlimited responses
| ✔ | ✘ Restrictive: ~250 responses per month costs $99/month. |
MAU sampling
| ✔ Only in the Custom plan. | ✔ Only in the Scale plan. |
UI/UX Customization Advanced configurations to match the survey look and feel to your product’s branding. | ✔ | ✔ |
Experience guardrails Resurvey and frequency settings to not over-survey users. | ✔ | ✔ Limited. Limits on views, looping, etc. aren’t available. |
White labeling Remove Blitzllama or Survicate branding in paid plans. | ✔ | ✔ |
Journeys Create journeys i.e. followup surveys based on users’ responses to other surveys. | ✔ | ✘ |
Real-time analytics Real-time charts and graphs as responses flow in. | ✔ | ✔ |
Custom dashboards Shareable dashboards with pinned charts for easy access and collaboration. | ✔ | ✔ Limited |
AI-powered response categorization AI-powered categorization of open-ended responses, aligned with product's taxonomy. | ✔ | ✔ Limited |
Insight generation Advanced data mining techniques to uncover hidden insights and patterns in response data. | ✔ | ✘ |
Link Surveys
Link surveys are a versatile and powerful tool for gathering feedback from users across various channels. By sharing a survey link through the product, email, social media, or messaging platforms, companies can reach a wide audience and collect valuable insights. Both Blitzllama and Survicate provide robust features for creating and managing link surveys.
| Blitzllama | Survicate |
Question types Popular and wide range of question types | ✔ | ✔ |
Conditional flows Dynamic surveys adapting to user responses | ✔ | ✔ |
Ease of use and setup Intuitive and user-friendly | ✔ | ✔ |
User ID attribution Attaching user IDs to responses for accurate analysis | ✔ | ✔ |
Survey frequency guardrails Preventing duplicate responses and ensuring data integrity | ✔ | ✔ Limited. Limits on views, looping, etc. aren’t available. |
Auto-fill feature Pushing additional data into the survey without users' knowledge | ✔ | ✘ |
Partial response capture Saving responses in cases where users don't complete the survey | ✔ | ✔ |
Progress saving Automatic saving, allowing users to resume from where they left off | ✔ | ✘ |
UI/UX customization Customizable UI/UX to match brand's look and feel | ✔ | ✔ Limited |
Survey URLs and branding Customizable survey URLs and logo integration for trust and brand recognition | ✔ | ✔ |
Data security Encrypted user information to protect user IDs and responses | ✔ | ✔ |
Multi-language support Personalized language based on user preferences, automatic detection and translation | ✔ | ✔ Multi-lingual responses aren’t translated to English. |
Real-time analytics Real-time charts and graphs as responses flow in | ✔ | ✔ |
Custom dashboards Shareable dashboards with pinned charts for easy access and collaboration | ✔ | ✔ Limited |
AI-powered response categorization AI-powered categorization of open-ended responses, aligned with product's taxonomy | ✔ | ✔ Limited |
Insight generation Advanced techniques to uncover hidden insights and patterns in response data | ✔ | ✘ |
A note: Survicate offers email surveys but Blitzllama doesn’t yet.
Pricing
| Blitzllama | Survicate |
Pricing variable | Monthly Active Users | Responses |
Cost per 1,000 responses each month | $75 / month | $270 / month |
Unlimited surveys | ✔ | ✔ |
Unlimited responses | ✔ | ✘ |
Unlimited seats | ✔ | ✘ |
No add-on costs | ✔ | ✘ Additional cost for exporting data, multilingual surveys, etc. |
Free account | ✔ Free forever with limit of 100 responses/month. | ✔ Very restrictive - 10d trial or 25 responses/month. |
Free pilots Free pilot for you to test out your top use cases; includes all the benefits of a paid plan. | 30 to 45 days | N/A |
Delivery platforms Android, iOS, Web, React Native, Flutter, Links. | ✔ | ✔ |
Support
Blitzllama stands out for its always available and quick customer support.
Udita Chaturvedi, Senior UXR at Rush Gaming, praises the support experience: "They (Blitzllama) go above and beyond to accommodate our feature requests, making the entire experience incredibly personalized. This tool has elevated our UXR efforts to a higher bar".
| Blitzllama | Survicate |
Email support | ✔ | ✔ |
Chat support | ✔ | ✔ |
Private Slack channels 1:1 Slack channels to quickly respond to any product or integration questions and collect feature requests. | ✔ | N/A |
Installation and setup Custom setup plan (event setup, etc.) to match your use cases with optional live support. | ✔ | ✔ Only in Scale plan |
Onboarding and training Product demos, calls to setup your use cases, and training your team to make the most of the tool. | ✔ | ✔ Only in Scale plan |
Roadmap acceleration Prioritise features that are critical for your use cases. | ✔ | ✘ |
Integrations
Blitzllama and Survicate both offer a wide range of integrations, but only Blitzllama offers all integrations irrespective of the pricing plan. Below is snapshot of integrations, see our documentation for a full list of Blitzllama integrations.
| Blitzllama | Survicate |
Import Import cohort and user attributes | ✔ | ✔ Only some in non-Enterpise plans. |
Export Export response data | ✔ | ✔ |
Webhooks Export response and survey-level data in real time to your systems | ✔ | ✔ |
CSV Create user cohorts, upload user attributes and download response data. | ✔ | ✔ |
Google Sheets Sync surveys responses with your chosen Google Sheets. | ✔ | ✔ |
Mixpanel Import user cohorts and export response data. | ✔ | ✔ Cohort sync is not supported. |
Amplitude Import user cohorts and export response data. | ✔ | ✔ Cohort sync is not supported. |
Zapier Export response data and build custom workflows. | ✔ | ✔ |
Segment Sync Segment Event and Group calls, and export response data. | ✔ | ✔ |
Rudderstack Sync Rudderstack Groups calls and export response data. | ✔ | ✘ |
Slack Updates on new responses and daily summaries. | ✔ | ✔ Only response updates |
Feedback Analytics
Feedback analytics help teams better understand their customers by collecting, organizing, and analyzing qualitative data from various sources like app store reviews and chat support conversations. While Survicate doesn’t offer this functionality, Blitzllama provides a centralized repository for user research data, making it easy for teams to collaborate, identify patterns, and share insights. By integrating with other tools and offering built-in reporting features, Blitzllama streamlines the research workflow and enables data-driven decision-making.
| Blitzllama | Survicate |
Analyse all forms of feedback Generate insights from chat support conversations and app store reviews. | ✔ | ✘ |
Prioritise All requests and issues across all feedback sources is automatically prioritised to help plan sprints and roadmaps. | ✔ | ✘ |
Survey insights Cross question and user-attribute correlation analysis to identify patterns in survey data. | ✔ | ✘ |
Search Search across all feedback data and get AI-powered analysis around customer pain points and product opportunities. | ✔ | ✘ |
Switching to Blitzllama from Survicate
If you're considering switching from Survicate to Blitzllama, here are the top three reasons to make the change:
- AI analysis extends to all your feedback data, providing deeper insights.
- Affordable pricing plans that fit your budget.
- Immediate, responsive support from our dedicated team.
Blitzllama offers a 30-45 day free trial to explore how our platform can meet your specific use cases. Integration typically takes less than an hour, and our engineers will assist you with data migration and any other questions you may have.
If you're interested in making the switch, please email team@blitzllama.com, and one of our founders will personally reach out to discuss your needs.
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