Pendo is awesome for product analytics—plenty of teams love it for in-app guidance and onboarding. However, it has shortcomings when it comes to collecting feedback.
The feedback options aren’t intense, customization is limited, survey fatigue can be an issue, and there’s no centralized feedback view.
Plus, integrations are pretty sparse. If getting meaningful customer feedback is important to you, it might be time to consider some Pendo alternatives.
6 Best Pendo Alternatives for Feedback
1. Blitzllama
Blitzllama is a feedback collection and analysis tool offering in-app surveys and AI-driven analytics, to product teams looking for detailed insights at a reasonable price.
It’s an ideal alternative to Pendo for teams looking for targeted surveys and actionable sentiment analysis.
Key Features
- In-App Surveys: Run contextual micro surveys within your app to capture real-time feedback from users to minimize response bias
- AI-Powered Analytics: Turn qualitative data into actionable insights using Blitzllama’s GPT analytics to analyze and categorize feedback into topics, and sentiment, and prioritize issues based on product takeaways and recommendations
- Unlimited Responses: Offers unlimited survey responses in its starter plan helping firms collect feedback on a large scale; helps in progressive user research and continuous feedback loops
- Event-Based Triggers: Deploy surveys based on events using it as a trigger to collect high-quality feedback on the go at critical touchpoints
- Custom Dashboards: Create custom dashboards with key feedback metrics such as automated temporal reports, revenue & points, drill capabilities, along with AI-driven recommendations
Blitzllama vs Pendo Feature Comparison
Pros
- Quick Integration: Offers a simple SDK integration for mobile apps with an anticipated set up of less than 30 mins helping brands quickly send in-app surveys
- Multiple feedback analysis: Teams can analyze input from diverse sources such as surveys, Play Store, and customer support tickets
Cons
- Lacks feedback widget: The absence of the sidebar feedback widget might be a problem for teams looking to collect website feedback
- Integration Depth: While Blitzllama offers a fair number of integrations, it isn’t as extensive as Pendo’s integration suite which might pose a problem
Integrations
- Survey Platforms: Google Tag Manager, Web, React Native, Flutter, iOS, and Android
- Feedback sources: Play Store, Appstore, CSVs, surveys, Intercom, Freshchat, Zendesk
- Analytics: Export API, Webhook, Backend Trigger, Zapier, and more
- Collaboration: Slack
Blitzllama vs Pendo Pricing
2. Sprig
Sprig is a user research platform combining surveys with session replays to provide an in-depth understanding of user behavior and feedback—everything needed in a Pendo Alternative.
Key Features
- In-Product Surveys: Run in-app surveys within your product to collect feedback from users immediately after interaction with features or completing a task
- Session Replays: Watch real-time recordings of user interactions to identify usability issues, confusing navigation, and erratic user paths to make targeted enhancements
- AI-Powered Analysis: Use ML to gain insights by analyzing qualitative data including open-ended survey responses to identify key themes and sentiments to understand user needs better
- Heatmaps: Get a visual proof of user engagement across different product areas to get an idea of how users click, scroll, or hover to optimize UX and design
- Targeted Surveys: Prompt surveys based on specific user actions or segments by determining attributes such as user demographics, behaviors, and in-product events: get better feedback from specific user groups
Sprig vs Pendo Feature Comparison
Pros
- Integrated Session Replays: Offers session replays helping teams to watch user behavior directly and identify usability issues unlike Pendo
- Advanced AI Analysis: Get key patterns and pain points based in AI-driven insights to make it easy for decision-making
Cons
- Limited In-App Guidance: Lacks in-app walkthrough and guides which Pendo does well
- Pricing Transparency: Lack of detailed pricing plans which requires a consultation complicates cost evaluation and comparison with other tools
Integrations
- Installation: React Native, JavaScript, iOS, Android
- Low-Code Installation: Segment Web, Segment React Native, Segment iOS, Segment Android, Google Tag Manager
- Enrichment: RudderStack, Public API, Census, Segment Classic
- Analytics: Mixpanel, Amplitude, Webhooks, Segment Stream, Data Export API
- Experimentation: Optimizely, LaunchDarkly
- Collaboration: Zapier, Slack
- Panels: User Interviews
Sprig vs Pendo Pricing
3. Qualtrics
Qualtrics is an enterprise-level experience management platform offering in-depth survey solutions and advanced analytics making it a Pendo alternative for feedback.
Key Features
- Multi-channel Surveys: Create and distribute surveys across multiple channels such as email, web, mobile apps, SMS, and chatbots for a higher response rate
- Advanced Analytics: All-in-one platform offering detailed statistical analysis and reporting; performs complex analysis, recognizes trends, plus meaningful insights without an external tool
- Customer Segmentation: Create customer segments based on behavioral attributes for personalized and relevant feedback
- Customizable Dashboards: Custom dashboards that can be tailored to track key metrics in real-time offering a visual display of data for better decision-making
Qualtrics vs Pendo Feature Comparison
Pros
- Powerful Analytics: Qualtrics beats Pendo when it comes to detailed analytics such as data analysis, trend recognition, and generating insights
- Extensive Customization: Allows you to create customized surveys by personalizing survey designs, branding, and reporting to meet brand needs
Cons
- Complexity: The tool might pose a challenge for new users which needs additional training
- Cost: Pendo wins hands down when it comes to cost since Qualtrics isn’t the best choice for small businesses
Integrations
- CRM: Salesforce, Microsoft Dynamics, HubSpot
- Marketing Automation: Marketo, Eloqua, Pardot
- Collaboration and Communication: Slack, Microsoft Teams, Google Workspace
- Analytics and BI: Tableau, Power BI, Google Analytics
- Customer Support: Zendesk, Freshdesk, ServiceNow
- Data Management: SAP, Oracle, Snowflake
- Social Media: Facebook, Twitter, LinkedIn
- E-commerce: Shopify, Magento, WooCommerce
- Survey and Feedback: SurveyMonkey, Typeform, Google Forms
- Project Management: Asana, Trello, Jira
Qualtrics vs Pendo Pricing Comparison
4. AskNicely
AskNicely is a CX platform designed to collect real-time feedback via NPS and CSAT surveys without hassles. Its solution focuses on collecting, Responding, Assessing, Transforming, and Growing—all the reasons making it one of the best Pendo alternatives for feedback.
Key Features
- Automated NPS Surveys: Run NPS surveys immediately after interactions that are automated via email, SMS, or embedded on mobile apps and websites
- Real-Time Feedback: Get access to customer feedback in real-time to create a responsive and performance-based culture
- Customizable Branding: Brands can customize their survey designs to retain their brand identity by changing logos, color schemes, and messaging
- Performance Dashboards: Powerful dashboards offer real-time NPS tracking, custom filters, and leaderboards to encourage team accountability; while thematic analysis categorizes feedback into themes
AskNicely vs Pendo Feature Comparison
Pros
- NPS exclusive: Focused more on NPS, AskNicely helps measure customer loyalty without the difficulties of deep-dive analytics
- Ease of Use: Downloadable templates that are easy to use and deploy
Cons
- Limited Features: Lacks in-app guidance and advanced analytics compared to Pendo
- Scalability: May not meet the needs of big enterprises requiring major customization and integration
Integrations
- CRM Systems: Salesforce, HubSpot, Microsoft Dynamics, Kustomer, Zendesk, Freshdesk, Intercom, MINDBODY Online, Cliniko, JobAdder, Palace, Shopify, Front
- Communication and Collaboration: Slack, Microsoft Teams, Intercom Messenger
- Marketing and Automation: Salesforce Marketing Cloud, MailChimp, Sendoso, Zapier
- Analytics and Reporting: Cyfe, Geckoboard, Klipfolio, Thematic
- Scheduling and Productivity: Calendly, Lifx, RSS
- Authentication and Security: Azure Active Directory
AskNicely vs Pendo Pricing
5. GetFeedback
GetFeedback is a CX platform that helps businesses collect and analyze feedback across channels like emails, SMS, and websites. It generates real-time insights while offering seamless Salesforce integration.
Key Features
- Multi-Channel Surveys: Send surveys across email, SMS, and web to collect feedback across all touch points for higher response rates
- Sentiment Analysis: Leverage AI-driven tools to interpret open-text responses to uncover customer sentiments plus main trends alongside the emotions
- Customizable Templates: In-built templates for NPS, CSAT, and CES for easy survey creation plus customization to ensure brand alignment
- Real-Time Alerts: Set instant alerts for certain feedback to ensure faster response
GetFeedback vs Pendo Feature Comparison
Pros
- Multilingual Support: Provides multilingual language support in numerous languages which isn’t the case with Pendo
- Advanced sentiment analysis: Offers advanced sentiment analysis thanks to ML—helps in open-text feedback, identifying positive, negative, and neutral sentiments
Cons
- Limited In-App Feedback: Cannot gather feedback within the app likely resulting in loss of contextual in-app feedback
- No Product Usage Analytics: Unlike Pendo, Get Feedback doesn’t have product usage analytics to combine it with feedback to get better insights
Integrations
- Customer Relationship Management (CRM): Salesforce
- Marketing Automation: Pardot
- Collaboration and Communication: Slack, Microsoft Teams
- Analytics and Business Intelligence: Adobe Analytics, Google Analytics
- Data Management: Google Tag Manager, Tealium
- Customer Support: Zendesk
- Webhooks and APIs: Webhooks, Public API
- A/B Testing and Optimization: Optimizely, A/B Tasty
- Session Replay and User Experience: Decibel, Acoustic
- Tag Management: Google Tag Manager, Tealium
- Data Integration Platforms: Zapier
GetFeedback vs Pendo Pricing
6. Userpilot
Userpilot is a product adoption tool with a focus on in-app guidance, user onboarding, and UX improvement via surveys and feedback. It makes for an ideal feature-for-feature alternative to Pendo.
Key Features
- In-App Guidance: Create interactive walkthroughs, tooltips, and onboarding guides so new users can successfully navigate your product via modals, banners, and hotspots
- Behavior-Based Targeting: Set trigger-based in-app messages along with surveys based on specific user actions or segments
- Feedback Surveys: Collect in-app feedback using in-built survey templates for NPS, CSAT, and CES
- User Journey Tracking: Monitor user interactions, feature adoption, and stoppages to troubleshoot UX issues
- No-Code Customization: Create and deploy in-app flows such as onboarding or feature announcements while relying on engineering teams
Userpilot vs Userpilot Feature Comparison
Pros
- Strong Onboarding Tools: Dedicated platform for onboarding thanks to walkthroughs, tooltips, and checklists for better engagement and product adoption
- No-Code Interface: With its no-code interface, its easier to create and launch onboarding flows for users with coding experience
Cons
- Limited Product Analytics: Basic analytics aside, Userpilot lacks sophisticated insights like segmentation and cohort analysis
- No Roadmap Management: With no attention toward product roadmap management or feature prioritization, users will require supplementary tools for the same
Integrations
- Product Analytics: Google Analytics, Mixpanel, Kissmetrics, Heap, Amplitude
- Product Connectors: Google Tag Manager, Segment
- CRM: HubSpot, Salesforce
- Product Messaging and Engagement: Intercom
- Custom Integration: Webhooks
UserPilot vs Pendo Pricing
Final thoughts
Each tool has its benefits when compared to Pendo—-known for its comprehensive product experience platform with strong analytics and in-app guidance.
Your choice depends largely on your specific needs. Here’s how each of the tools holds its own against Pendo in one line.
- Sprig is ideal for teams wanting deep behavioral insights through session replays
- Qualtrics suits enterprise teams requiring detailed surveys and analytics
- AskNicely is a good fit if your primary need is NPS and customer satisfaction
- GetFeedback is the best choice for Salesforce users
- Blitzllama is perfect for teams needing affordable, AI-driven insights with unlimited feedback collection
- Userpilot is suitable for teams focused on improving user onboarding and product adoption
In the end, if survey feedback and AI-driven actionable insights are your main requirements, Blitzllama is a worthy alternative to Pendo. Sign Up for a demo today and our team will help you out.
