Medallia Alternatives: 7 Affordable Tools for Rich Insights

Medallia can be expensive, complicated to set up, and overwhelming for smaller teams. On top of that, its steep learning curve and inconsistent customer support can make things even more frustrating.

But here’s the good news: simpler, more affordable alternatives exist. They offer easier setup, customizable features, and reliable support—all of which we’ll explore in today’s blog.

7 of the Best Medallia Alternatives

1. Blitzllama

Blitzllama is designed for rapid insights and agile teams. Known for its usability and intuitive interfaces, Blitzllama is a fantastic tool for quickly collecting actionable customer insights.

Key Features

• Micro-surveys: Create short non-intrusive surveys to collect contextual feedback from collected from targeted users
• In-App Feedback: Collect in-app or in-product feedback from your users right after interaction with the product dashboard to reduce response bias, all in real-time 
• Audience Segmentation: Run targeted surveys focusing on specific audiences based on demographics, product usage, etc for meaningful insights 
• Instant Analytics: Get real-time reports such as automated temporal reports to identify trends and anomalies while narrowing down on revenue & pain points—with drill-down capabilities using filters 

Blitzllama vs Medallia Feature Comparison

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Pros

• Quick Setup: Blitzllama has a set-up requiring just 30 minutes for your teams to run surveys 
• Real-time Insights: The real-time analytics feature provides insights to help you act on feedback on the go such as sentiment analysis with 95% accuracy  

Cons

• Limited customization: Fewer customization options as compared to other enterprise-level tools might be a limiting factor for some use cases
• Not Enterprise-Focused: Primarily not made for enterprises and ideal for smaller teams 

Integrations

• Feedback Sources: Android SDK, iOS SDK, Flutter SDK, React Native SDK, Web SDK, Google Tag Manager
• Analytics: Amplitude, Mixpanel, CleverTap, Segment, CSV, Backend Trigger, Webhook, Export API
• Collaboration: Slack, Zapier

Blitzllama vs Medallia Pricing

2. Qualtrics

Qualtrics is a customer experience management tool serving enterprise customers offering feedback and surveys.

Key Features

• Survey Creation & Distribution: Intuitive drag-and-drop survey interface that makes it easy to deploy surveys using advanced logic, branching, and diverse question types 
• Predictive Analytics: Use predictive analytics to recognize key enablers of satisfaction and retention, helping you identify problem areas before they become bigger
• Customer Journey Mapping: Visualize all the touchpoints in the customer journey to help you identify pain points, friction areas, etc to improve the customer journey
• Sentiment Analysis: Use AI-powered sentiment analysis to uncover themes and trends behind open-ended responses split into positive, negative, and neutral 

Qualtrics vs Medallia Feature Comparison

Pros

• Comprehensive Analytics: Offers multiple features in a single tool including advanced reporting, and sentiment analysis, with predictive analytics 
• Customizable Dashboards: Create custom and collaborative dashboards with relevant metrics
• Enterprise-Level Security: Provides enterprise data security thanks to SOC 2 Type II and ISO Certifications for data security 

Cons

• Steep Learning Curve: With comprehensive features comes a steeper learning curve requiring time and investment 
• Expensive: Qualtrics is primarily made for enterprises with custom pricing and is costly for startups

Integrations

• CRM: Salesforce, Microsoft Dynamics 365, HubSpot
• Marketing Automation: Marketo, Adobe Launch, Oracle Eloqua
• Customer Support: Zendesk, Freshdesk, ServiceNow
• Collaboration and Communication: Slack, Microsoft Teams, Google Workspace
• Analytics and BI: Tableau, Power BI, Google Analytics
• Social Media and Listening: Sprinklr, Hootsuite, Brandwatch
• E-commerce: Shopify, Magento, WooCommerce
• Survey Distribution: Prolific, Respondent.io, Great Question
• Event Management: Eventbrite, Cvent, Splash
• LMS: Canvas, Blackboard, Moodle
• HR and Employee Experience: SAP SuccessFactors, Workday, BambooHR
• Data Storage: Amazon S3, Google BigQuery, Snowflake
• Payments and Incentives: Tango Card, PayPal, Stripe
• CMS: WordPress, Drupal, Joomla
• Web Analytics: Google Optimize, Optimizely, Crazy Egg
• CDP: Segment, Tealium, mParticle
• Digital Experience Platforms: Adobe Experience Manager, Sitecore, Acquia
• VoC: Medallia, InMoment, Clarabridge
• Productivity Tools: Zapier, Trello, Asana

Qualtrics vs Medallia Pricing 

 3. Qualaroo

Qualaroo runs non-intrusive surveys providing contextual feedback, targeted at users at the right time.

Key Features

• Nudges: Nudges are the proprietary intuitive surveys popping at each touch interaction or touch point during the customer journey
• Exit Intent Surveys: Know why your users leave with exit-intent surveys capturing open-ended insights—-such as pain points and issues
• Pre-built Templates: Speed up survey creation using pre-built templates based on use cases such as user feedback, lead generation and sales, marketing, content improvement, and sidebar forms
• AI Analysis: Leverage AI for sentiment analysis to categorize open-ended responses helping teams uncover insights without the need for manual effort

Qualaroo vs Medallia Feature Comparison

Pros

• Easy Implementation: Low-effort and easy setup web surveys make it ideal for teams with limited tech resources
• Great In-app triggers: The precise ability to trigger surveys based on specific user actions helps in understanding user behavior better such as conversions and abandonment 
• Website friendly: Surveys are light ensuring that it doesn’t affect the work experience

Cons

• Limited Customization: Fewer customization options for survey when compared to other tools in the market
• Basic Analytics: Offers basic sentiment analysis with no predictive insights; minimal reporting features make it difficult to group responses with minimal data visualization and export restrictions

Integrations

• Customer Relationship Management (CRM): Salesforce, HubSpot, Marketo, Eloqua
• Analytics and Business Intelligence: Tableau, Google Analytics, Adobe Analytics, Power BI, SessionCam, FullStory
• Communication and Collaboration: Slack, Intercom
• Marketing Automation: Mailchimp
• Data Integration and Management: Zapier, Segment, Webhooks, Google Tag Manager, Tealium
• A/B Testing and Optimization: Optimizely, Google Optimize
• Single Sign-On (SSO): Azure SSO

Qualaroo vs Medallia Pricing 

4. Sprig

Sprig is a user insights tool offering surveys and AI analytics including heatmaps and session replays. This helps them understand insights and reasoning behind the reasons.

Key Features

• Targeted Micro-Surveys: Trigger surveys based on certain user actions to get contextual feedback during the entire user journey
• AI Analysis:  Use AI-run analysis to decode trends and patterns from open-ended feedback entirely on automation
• Session Replay & Heatmaps: With session replay and heatmaps, you can combine visual evidence to get a better understanding of survey data 
• Templates for PMF and NPS: Sprig offers ready-to-use templates for product-market fit (PMF) and net promoter score (NPS), helping teams quickly collect standard customer satisfaction metrics
• Exclusive templates: Run surveys without creating from scratch using templates such as understanding user personas, measuring user sentiments, gauging user satisfaction, etc

Sprig vs Medallia Feature Comparison

Pros

• Successful Micro-surveys: Rule out survey fatigue by running limited micro-surveys to capture critical feedback
• Session Replay Integration: The ability to combine session replays with surveys provides a complete picture of user experience and helps validate feedback
• Session Replay Integration: Combine session replays with surveys to look at the overall and granular insights
• Quick and Easy Deployment: Sprig is easy to use and set up, making it ideal for teams gathering feedback without complex configurations.
• Session Replay Integration: Easy to install for teams without large configurations 

Cons

• Limited Functionality: Sprig doesn’t offer deep analytics and product management features like product analytics, user behavior tracking, and feature adoption metrics

• Not made for Large Enterprises: Sprig may not meet the goals of large organizations requiring advanced analytics, customization, and scalability

Integrations

• Installation Integrations: React Native, JavaScript, iOS, Android, Segment, Google Tag Manager
• Enrichment Integrations: RudderStack, Public API, Census, Segment Classic
• Analytics Integrations: Amplitude, Mixpanel, Webhooks, Segment Stream, Data Export API
• Experimentation Integrations: Optimizely, LaunchDarkly
• Collaboration Integrations: Zapier, Slack
• Panel Integrations: User Interviews 

Sprig vs Medallia Pricing Comparison

Consider reading Sprig Alternatives

5. SurveySparrow

SurveySparrow is a CX tool that offers surveys to collect customer feedback offering a conversational chat-like interface.

Key Features

• Conversational Surveys: With one question at a time, the interface encourages high engagement giving a feel of chatting with another person
• Recurring Surveys: Automate a series of surveys at frequent intervals collecting feedback without difficult manual work
• Offline Surveys: Run surveys in areas without internet access especially during events, field studies, or remote areas while the data is synced when you’re back online 
• NPS & CSAT Surveys: Get started with NPS & CSAT surveys with specialized templates; pick from 1000+ templates for different use cases 

SurveySparrow vs Medallia Feature Comparison

Pros 

• Bot Detection: SurveySparrow offers a bot detection feature that helps you boot out automated, non-human spammy responses from your surveys for genuine feedback

• Text Analytics: With CogniVue, the AI text analytics tool cleans and analyzes unstructured data, categorizing it into topics, identifying sentiments, and picking issues to solve first 

Cons 

• Limited Analytics: SurveySparrow’s analytics is limited to sorting responses by answers given, sharing method, survey completeness, period, or respondent details like name or email, which may not be beneficial to enterprises 
• No Advanced Behavior Analysis: With insights limited to surveys, SurveySparrow won’t give behavior analysis such as monitoring user actions, pattern recognition, customer journey mapping, predictive analytics, and advanced sentiment analysis

Integrations

• ​​CRM: Salesforce, HubSpot, Pipedrive, Freshsales
• Marketing Automation: Mailchimp, Klaviyo, Adobe Marketo Engage
• Data Management and Analytics: Google Sheets, Excel Online, Airtable, Tableau, Power BI, Google Analytics
• Communication and Collaboration: Slack, Microsoft Teams, Intercom
• E-commerce and Payment: Shopify, Stripe
• Customer Support: Zendesk, Freshdesk, Freshservice
• Automation and Workflow: Zapier, IFTTT, Segment
• Content Management: WordPress
• Others: Facebook Pixel, Google Tag Manager, Rybbon, ModMed, ChatGPT Plugin

SurveySparrow vs Medallia Pricing 

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6. Alchemer 

Alchemer(erstwhile SurveyGizmo) is an online survey and form builder. 

You get to create surveys, analyze responses, and generate reports. It has a user base including companies, non-profits, etc to collect important customer and market insights.

Key Features

• Personalized surveys: Create personalized surveys using advanced branching, skip logic, and question piping unique to each response 
• Workflow Automation: Automate workflows based on survey responses—send follow-up emails or trigger actions in connected systems
• Survey Audiences:  Purchase survey responses targeting specific demographics, geographic regions, and profiles based on household, finance, hobbies, and more 
• Advanced Reporting: Create custom reports and dashboards with TURF analysis, cross-tabulation, data visualization, segmentation, filtering, and SPSS, CSV, or Excel exports

Alchemer vs Medallia Feature Comparison

Pros 

• Easy to setup: 89% of Alchemer users can easily implement and setup on the first day with their average go-live time being 1 month whereas Medallia needs 5 months
• Suitable for Small and Large Teams: Alchemer can easily accommodate the needs of teams irrespective of their sizes making it flexible 
• Faster ROI: Teams using Alchemer report seeing ROI in the first 6 months with the average time to achieve ROI being 13 months 

Cons

• Lacks Advanced Analytics: The absence of features like predictive modeling, sentiment analysis, and behavioral analytics is a major limitation 
• Difficulty in scaling: May not fare well in handling large data sets and feedback programs 

Integrations

• CRM: Salesforce, Microsoft Dynamics 365, HubSpot, Oracle Cloud, PeopleSoft, Workday
• Marketing Automation: Marketo, Salesforce Marketing Cloud, Mailchimp, Acoustic
• Communication and Collaboration: Slack, Microsoft Teams, Asana, Jira, Gladly, Kustomer
• E-commerce and Payment: Shopify, Stripe, BigCommerce
• Customer Support: Zendesk, ServiceNow, Gorgias
• Data Management and Analytics: Tableau, Power BI, Snowflake, Domo, MicroStrategy, ClicData, Zoho Analytics
• LMS: Thought Industries
• Security and Authentication: Auth0, OneLogin, Okta, Ping Identity
• Automation and Workflow: Zapier, Pipedream
• Social Media: Facebook, Twitter, Buffer
• Messaging: Twilio
• Rewards and Incentives: BHN Rewards (formerly Rybbon), Xoxoday
• Project Management: Asana, Jira
• Human Resources: Paylocity, Greenhouse
• Others: reCAPTCHA, Tin Can API, Google Sheets 

Alchemer vs Medallia Pricing 

7. Survicate 

Survicate is a feedback collection and analysis tool that helps teams collect qualitative feedback. It gathers feedback throughout the customer lifecycle and integrates easily with other tools. 

Key Features

• Multi-Channel Surveys: Collect feedback via various channels—emails, mobile apps, websites, and direct links with the average response rate across all channels being 30%
• Survey Templates: Get access to 125+ templates including NPS, CSAT, and CES for quick creation and survey deployment
• Audience Targeting: Target users based on specific criteria to determine which user segments see a survey using visitor filters, behavioral triggers, and custom audiences
• In-Depth Reports: View detailed reports using filtering and segmentation, AI text analysis, individual response analysis, and data export 

Survicate vs Medallia Feature Comparison

Pros

• Trouble-free setup: Non-tech users find it easy to set up without a complex configuration process
• Affordable Pricing: Competitive pricing plans make it suitable for both small and large organizations 

Cons

• No Advanced Analytics: Lacks advanced analytical capabilities like predictive analytics required by large organizations
• Fewer Enterprise features: It may not be the first choice for enterprises as it lacks advanced survey logic, branding options, and the ability to handle large data sets

Integrations

• CRM: HubSpot, Salesforce, Intercom, ActiveCampaign, Pipedrive, Drip, Marketo, Braze, Mailchimp, Klaviyo, Constant Contact
• Analytics: Google Analytics, Amplitude, Mixpanel, Segment, Woopra, FullStory, LiveSession, Glassbox, Smartlook, UXCam, Contentsquare, Adobe Analytics, BigQuery
• Customer Support: Zendesk, Intercom, LiveChat, Freshdesk, Slack, Microsoft Teams
• Marketing Automation: Mailchimp, ActiveCampaign, Marketo, HubSpot, Drip, Klaviyo, Braze, Constant Contact
• Product Management: Productboard, Jira
• Data Integration and Automation: Zapier, Webhooks, Data Export API

Survicate vs Medallia Pricing 

Catch this before heading out: Survicate Alternatives

In the end

With these Medallia alternatives, you’ll have everything you need to make a smart choice—whether it’s features, pros and cons, integrations, or pricing. Medallia is a go-to for enterprises, but it’s got some solid options for SMBs too.

That said, if it feels a bit too pricey or just not the right fit, don’t worry—these alternatives have you covered. 

Looking for something more budget-friendly? Give Blitzllama a try. Book a demo, and our team will make sure you get the best support possible.