Using Delighted for product feedback often means hitting roadblocks—limited customization, basic analytics, few collaboration tools, branding restrictions, and integration gaps.
Premium features come at a high price, leaving us with fragmented data and missing out on actionable insights that drive our product forward.
This is why today’s post will help you answer the question "If not Delighted, then which one?”.
9 Best Delighted Alternatives
1. Blitzllama
Blitzllama is a smart feedback collection tool and one of the best Delighted alternatives. It uses contextual surveys to gather immediate feedback.
Blitzllama centralizes feedback from multiple channels, boosting response rates by 35%. Its targeted surveys save up to 35 hours in productivity and help reduce employee and feedback tool costs by 40% while delivering 60% higher quality feedback.
Key Features
- One-Click Feedback Surveys: Simple one-click feedback surveys that capture feedback on minor features or updates with no more than 3 questions
- Targeted In-App Surveys: Target users with in-app surveys right after an interaction to avoid recall bias
- Real-Time Notification System: Notifies responses in real-time while informing them about customer sentiment based on positive or negative feedback
Blitzllama vs Delighted Feature Comparison
Pros
- Survey throttling: Schedule how many days until after a survey must be shown after seeing it for the first time
- Industry-relevant templates: Access to 50+ industry-specific templates such as new feature evaluation, PMF, NPS, identifying user gaps, onboarding, churn, etc
- Handles large data volume: Process millions of pieces of feedback every month—each piece of sentiment gets tagged in minutes
- Uncovers insights from different sources: Successfully analyze various sources including surveys, Play Store, and customer support tickets
- Proven accuracy: Scores 95% in accuracy in sentiment analysis
- Data integrity: SOC2 Type II compliance means your data is secure
Cons
- Doesn’t support feedback widget: The feedback widget (passive feedback buttons on websites) is not supported yet
- Excludes G2 and call transcripts: Feedback sources such as G2 and call transcripts are not supported
Integrations
- Feedback sources: PlayStore
- Collaboration: Slack
- Data Import: Backend Trigger, CSV, Clevertap, Mixpanel, Segment, Amplitude Cohort Sync, Rudderstack
- Data Export: Segment Stream, Mixpanel Destination, Amplitude, CleverTap, Export API, Webhook, Zapier, Rudderstack Destination
Blitzllama vs Delighted Pricing
2. SurveyMonkey
SurveyMonkey is an online survey platform that helps users create, distribute, and analyze surveys.
Features
- Survey Library & Customization: Offers custom templates for product feedback, market research, and employee engagement for swift surveys
- Real-Time Data Collection & Filtering: Tracks responses in real-time while allowing filtering by demographics or survey answers for targeted analysis
- Audience Targeting: Comes with a built-in panel for surveying targeted demographics and enhancing research insights
- Team Collaboration Tools: Get shared access, comment, and data exports for productive teamwork and analyze cross-functional survey
SurveyMonkey vs. Delighted Feature Comparison
Pros
- Vibrant Template Library: Ready-to-use templates for various survey types for an easy start
- Intuitive User Experience: Easy to use both for newbies and experienced users thanks to drag and drop template
- Comprehensive Analytics: Provides detailed insights and reporting capabilities to help teams analyze data effectively
Cons
- Cost of Premium Features: Advanced customization and analytics are only available on higher-tier plans, which can be pricey for smaller teams
- Limited Free Plan: The free version has restrictions on features and response limits, which can hinder extensive data collection
- Complexity for Advanced Surveys: Setting up highly customized surveys may require technical support, making it less straightforward for complex needs
Integrations
- Analytics & Reporting: Microsoft Power BI, Tableau, Google Sheets, DataHero, Dasheroo, OfficeReports
- Collaboration & Productivity: Microsoft Teams, Slack, Zoom, Google Drive, Microsoft OneDrive, monday.com, Trello, Asana
- Customer Relationship Management (CRM): Salesforce, HubSpot, Zoho CRM, Zendesk, Pipedrive
- Marketing & Email: Mailchimp, Constant Contact, Marketo, Eloqua, ActiveCampaign, Campaign Monitor
- Automation: Zapier, Microsoft Power Automate, Make (formerly Integromat)
- Customer Support: Freshdesk, Intercom, Help Scout
SurveyMonkey vs. Delighted Pricing
3. Typeform
Typeform is an online survey tool and a Delighted alternative. It allows users to create interactive online forms, surveys, quizzes, and questionnaires.
Key features
- Conversational Design: Shows one question at a time with a chat-like interface helping to improve completion rates
- Conditional Logic: Create customized path based on survey responses with personalized question flows; advance branching & scoring available in paid plans
- Multimedia Integration: Allows embedded images and videos for increased engagement which is helpful for customer feedback and product research
- Built-in Payment Collection: Smooth integration with Stripe for friction-free payments and higher payment rates
- Custom End Screens & Redirects: Personalize thank you messages and redirect users to specific actions such as demos, sign-ups, and sharing for high engagement
Typeform vs. Delighted Feature Comparison
Pros
- Versatile Use Cases: Apart from feedback, Typeform helps you with lead regeneration, registrations, quizzes, and the like
- Advanced Survey Paths: Works great when it comes to logic branching, logic map, and advanced logic such as and/or conditions
Cons
- Expensive: It will cost smaller firms more for advanced features like branding and API access
- Lacks CX Metrics: Doesn’t have pre-built NPS, CSAT, or CES metrics and requires manual setup
Integrations
Typeform offers 400+ integrations including but not limited to HubSpot, AirTable, Google Sheets, Zapier, Jira, Intercom, Zendesk, Google Drive, Salesforce, Pipedrive
Typeform vs. Delighted Pricing
Don't forget to read Blizllama vs Typeform: Uncovering the Best Survey (+ Feedback) Tool
4. AskNicely
AskNicely is a Delighted alternative specializing in real-time Net Promoter Score (NPS) feedback, focusing on enhancing customer satisfaction and loyalty.
Key Features
- Automated NPS Surveys: Collect feedback from users across all touchpoints in the customer journey via email, web, and SMS
- Frontline Coaching and Recognition: Give real-time feedback, coaching prompts, and recognition directly to frontline employees using a mobile coaching platform
- Dynamic Surveys: Create real-time surveys that are personalized and conversational based on survey responses with Nice AI
- Feedback Dashboard: Real-time dashboards that are accessible via desktop, smart TV, and mobile devices for easy monitoring and analysis of customer feedback
- Customizable Workflows: Automated workflow engine to help you manage feedback and assign it to team members for follow-up actions
AskNicely vs Delighted Feature Comparison
Pros
- Ease of Use: The intuitive interface makes it easy to create and run surveys
- Excellent Customer Support: Proactive customer support that ensures customers receive help on time
Cons
- NPS-Centric Focus: Heavily focuses on NPS and limits detailed insights restricting to a mere score
- Limited Question Branching: Branching logic is basic and narrows on survey scores instead of individual responses
Integrations
- CRM: Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Intercom, Kustomer, Front, JobAdder, Palace
- Marketing Automation: Salesforce Marketing Cloud, Mailchimp
- Communication and Collaboration: Slack, Microsoft Teams
- Scheduling and Appointment Management: Calendly, MINDBODY Online, Cliniko
- Data and Analytics: Geckoboard, Klipfolio, Cyfe, Thematic
- Other Integrations: Zapier
AskNicely vs Delighted Pricing
5. Zonka Feedback
Zonka Feedback is a Delighted Alternative that collects feedback online and offline. It helps with feedback collection across various channels including email, SMS, kiosks, and website.
Key Features
- Multi-Channel Feedback Collection: Collect feedback across emails, SMS, web kiosks, and tablets helpful for both digital and physical touchpoints
- Sentiment Analysis: Dedicated sentiment analysis feature helps you uncover the emotions and feelings behind customer responses
- Survey Widgets: Embeddable survey widgets directly on your website to collect contextual feedback from visitors
Zonka Feedback vs Delighted Feature Comparison
Pros
- Versatile Distribution Methods: The ability to collect feedback through multiple channels means you can reach a broader audience effectively
- Offline Data Collection: Works great for areas with low connectivity
- Kiosk Mode: Collect feedback via kiosks at physical locations reducing dependency on online surveys
Cons
- Basic Dashboard Interface: The dashboard is not built to visualize key metrics in depth
- Limited Custom Report Generation: Capped ability to create detailed custom reports
Integrations
- CRM: Salesforce, HubSpot, Pipedrive, Mailchimp
- Helpdesks: Zendesk, Intercom, Freshdesk, HelpScout, Front
- Collaborate: Jira, Slack, MS Teams, Webex, Zoom, Google Sheets
- Automate: Zapier, Integrately, Make, Webhooks
Zonka Feedback vs Delighted Pricing
6. Qualtrics
Qualtrics is a cloud-based platform helps users create, distribute, and analyze surveys. It’s a Delighted alternative helping you collect data for research projects, assignments, etc.
Key Features
- Advanced Branching and Logic: Uses complex branching and conditional logic to create a personalized question path to improve data quality
- Predictive AI Analytics: Leverages AI to forecast trends and make suggestions based on patterns originating from historical data to make rational decisions
- Multi-language Support: Provides survey creation in 78 languages helpful to firms with organizations serving in different global markets
Qualtrics vs Delighted Feature Comparison
Pros
- Cross-Tabulation Analysis: Makes difficult comparisons easier across data sets for granular insights while reducing errors and comparing relationships between them
- Customizable Workflows: Automated survey workflows that easily implement feedback within processes
Cons
- Risk of Data Overload: Comprehensive analytics may not be required for most firms and might be a burden
- Difficult Setup Process: Need a dedicated support for initial setup
Integrations
- Customer Feedback: Salesforce Integration, Kipsu, Outgrow.co
- User Research: Prolific, Great Question, OneSeed
- Employee Insights: WorkJam, ETX for HXM by sovanta, ETX for RISE with SAP
- Analytics & Data Integration: Lakeside Software Integration, Farlinium
Qualtrics vs Delighted Pricing
7. SurveySparrow
SurveySparrow is an omnichannel feedback management tool that collects Voice of Customer (VoC) data from numerous successes to drive growth.
Key Features
- Conversational Interface: With conversational UI and a chat-like interface, it helps increase responses while encouraging more completion rates
- White Labeling and Branding: Complete autonomy to customize the surveys according to brand guidelines with white labeling for brand experience
- Recurring and Offline Surveys: Run frequent recurring offline surveys in places with internet problems
SurveySparrow vs Delighted Feature Comparison
Pros
- Multilingual Support: Conduct surveys in 130 languages for international audiences
- Embedded Chat Surveys: Embed surveys into live chat for immediate feedback
Cons
- Limited Custom Metrics Tracking: Offers very little KPIs to track compared to other tools and doesn't go beyond response rates, completion rates, drop-off rates, and time to complete surveys with NPS and CSAT
- No Direct Integration with BI Tools: For deeper analysis and insights, third-party integrations are for BI tools
Integrations
- CRM: Salesforce, HubSpot, Pipedrive, Freshsales, Zendesk, Intercom
- Productivity: Slack, Microsoft Teams, Google Sheets, Excel Online, Trello, monday.com
- Marketing: Mailchimp, AWeber, Klaviyo, Facebook Pixel, Google Tag Manager
- Analytics: Google Analytics, Power BI, Tableau
- Payments: Stripe
- Automation: Zapier, IFTTT
- Rewards: Rybbon
- Website and Forms: WordPress, Shopify
- Developer Tools: API, Webhooks
SurveySparrow vs Delighted Pricing
8. Alchemer Survey
Alchemer (formerly SurveyGizmo) is an online survey software and form builder platform. It allows you to create surveys, analyze responses, and generate insights. It has a user base spanning companies, universities, non-profits, and government agencies that use it to gather critical customer, employee, and market insights.
Key Features
- Super customizable Survey Logic: Comes with 20+ advanced branching and logic options including question piping creating a unique question flow
- Custom Report Building: Users can create special reports focusing on specific metrics or demographics for informed decision-making
- Multi-channel surveys: Develop and send surveys via email, web, social media, QR codes, and embedded website forms for diverse outreach
Alchemer vs Delighted Feature Comparison
Pros
- Role-specific permission controls: Assign user roles and permissions for managing surveys
- Deep Integration Capability: Plenty of API options for proprietary system integration
Cons
- Limited Templates: Lacks a diverse range of templates compared to other tools and requires manual setup
- Steep Pricing for Scalability: As you scale, the costs too rise proportionately making it unsustainable for small firms
Integrations
- Customer Relationship Management (CRM): Salesforce Integration, Microsoft Dynamics Integration, HubSpot Integration
- Data Analysis: Tableau Integration, Microsoft Power BI Integration, Google Sheets Integration, Snowflake Integration, Domo Connector, ClicData Connector, MicroStrategy Connector
- Customer Service: Zendesk Integration, Gladly Integration, Kustomer Initiator, Gorgias Integration
- Project Management: Asana Initiator, Jira Initiator
- Business Process: ServiceNow Initiator, unitQ Connector, Chattermill Connector, Zapier Connector
Alchemer vs Delighted Pricing
9. SurveyLegend
SurveyLegend is an online responsive form builder that helps you create mobile responsive surveys without the need for coding.
Key Features
- Drag-and-Drop Survey Builder: Offers a Drag and Sort interface to create visually captivating surveys for non-tech users
- Interactive Charts and Graphs: The dashboard offers interactive pie charts, donut charts, bar charts, NPS, and Word Cloud that convey immediate insights from survey responses
- Mobile Optimization: Mobile responsive surveys that can adapt to screens of any size such as mobile, tablet, and desktop for a better user experience
SurveyLegend vs Delighted Feature Comparison
Pros
- Aesthetic Surveys: Visually appealing surveys where background can be customized to be a theme
- Best for Non-Technical Users: The drag-and-drop interface makes it easier to create surveys for non-technical users without having to depend on developers
Cons
- Limited Advanced Features: Lacks complex branching logic and deep integrations which might be helpful for deep surveys
- Basic Analytics Only: The analytics is limited to basic charts and graphs and doesn’t contain sentiment analysis and emotion detection
Integrations
- Google Sheets, Mailchimp, Salesforce
SurveyLegend vs Delighted Pricing
Wrapping Up
With these Delighted alternatives, you’ll now be able to select the right tool that fits your needs. While the choice might be apparent, just in case you haven’t made up your mind.
Blitzllama might be worth a shot as it helps product teams collect high-quality and contextual feedback without any hurdles. With its unique blend of targeted in-app surveys, highly accurate sentiment analysis, and cost-saving features, Blitzllama might just be the one you may need.
Sign Up for a demo and our team will help you find the best solution.
